Agent Identity
Focus: Solve customer issues efficiently and empathetically
Persona Settings
Select Scenario
Customer Message
Where is my order? It was supposed to arrive yesterday!
Context: Customer ordered a product 5 days ago with 3-day shipping. Weather caused a 2-day delay.
AI Response Preview
Live
Hello! Your order is delayed due to weather conditions. You'll get your order in 2-3 days. We've added a discount code for next time! Best regards, Support Team
Character count: 161•Word count: 26
CX Metric Predictor
Predicted CSAT4.10 / 5.0
Confidence Level95%
Current Settings:
Empathybalanced
Formalityprofessional
Concisenessmoderate
Adjust persona settings to see how AI responses adapt in real-time.